Wildlife Photography

We use the PayPal payment system for your purchases. We do not collect any information regarding your financial transaction except for that provided to us by PayPal so we may confirm that your purchase has been paid in full and to provide order fulfillment. This information is stored off-site in a secure location in the event a problem occurs during shipment of the purchased product. We never share or sell any information to third parties, or use it for marketing purposes.
A variety of shipping carriers are used, including United States Postal Service, UPS and FedEx. Which carrier to use for your order is based on a variety of factors, such as products purchased, shipping address and size/weight of the order.

Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available).

First class mail within the 48 continental states and DC takes 6 - 8 business days; to Alaska, Hawaii and other territories takes 6 - 8 business days.

Please place any holiday orders prior to December 10 to avoid unforeseeable shipping delays.

Email Addresses are kept only in order to respond to an inquiry made via Roy DuVerger Contact Us and Review web page. We do not sell or disclose this information to any third parties, nor do we use this information for marketing purposes.

We value your order and will make the utmost effort to ensure you get what you expect, when you expect it.

• Item Problem - If something is wrong with the ordered item (for example, print quality, damage, wrong item, wrong image) please send a photo of the whole item and any problem area. We will refund or reorder - your choice.
• Missing Item - If an item is missing from your order, please let us know. Some orders may be shipped in multiple packages, but if that’s not the case with your order, we will reorder your missing item.
• Returns - New/Unused items may be returned within 15 days of their receipt for refund or exchange. Items in used condition are not eligible for refunds or exchanges.
• Shipping Damage - We cannot be responsible for damages that occur during shipping (for example, a crushed or wet box). Please photograph the box and file a claim with the shipping company if you were unable to call the problem to the delivery person’s attention immediately upon its receipt.

We are committed to handling the information you provide responsibly and confidentially and to preserving the privacy and security of the data and information of all users transmitted via this website and its associated web pages. All sensitive information supplied by users is transmitted via Secure Socket Layer (SSL) technology. We do not use cookies or any other type of information gathering software, and will take every reasonable step to safeguard your personal information and its use. We do not disclose confidential business information of our users to any third parties.

Thank you for choosing Roy DuVerger Wildlife Photography, we appreciate your interest in our nature-based designs.